Our Commitment to
Responsible Gaming
jeetway believes entertainment is meaningful only when enjoyed in a controlled and informed way. On this page you will find out how to keep yourself safe and where to get help if you need it.
Keep gaming from turning into a problem
Casino games, slots or sports betting — these are a form of entertainment, not a way to earn a living. At jeetway, we want every user to play with their financial limits and mental state in mind. The foundation of responsible gaming is awareness — keeping track of what you spend, not chasing losses, and being able to decide on your own when to stop.
jeetway is open only to those aged 21 or above. Minors are strictly prohibited from creating accounts or taking part in any games. If there are underage members in your household, keep your account details private and use parental control software if needed.
Our Terms and Conditions clearly set out detailed guidelines on betting and the rules for managing your account. All users are required to follow these terms.
Tools to protect yourself
jeetway offers several practical features that let you control how much you play and how much you spend.
Set a maximum deposit amount per day, week or month. Once a limit is set, it cannot be exceeded. Reducing a limit takes effect immediately; increasing one takes a little time to come into effect.
Decide in advance how much you are willing to lose within a set period. Once you reach the limit, the system will automatically stop accepting bets.
Set a limit on how many hours you play in a single session. When the time is up, you will receive a reminder and the session will end. Taking breaks keeps your mind fresh.
Temporarily suspend your account during a period of stress or frustration. You can choose a cool-off period ranging from 1 day to 6 weeks.
Close your account completely for a period of 6 months to 5 years. During the exclusion you will not be able to log in and no promotional messages will be sent to you.
Receive a notification every hour or at set intervals with a summary of how long you have been playing and your total spend so far.
To use these tools, go to your account settings or contact jeetway's 24/7 live chat — our support team is ready to assist in both Bengali and English.
Self-Exclusion Request
If you feel you need a break, fill in the form below to submit a self-exclusion request to the support team. This is a safe and confidential process.
After you submit the request, our support team will process your account promptly. If it is urgent, contact us directly via live chat.
Warning signs of problem gambling
If any of the signs below feel true for you, stop and seek help.
- You are spending beyond your set budget and finding it hard to stop.
- You are placing larger bets to try to recover losses — the thought "just a little more and I can win it back" keeps coming back.
- You are hiding your betting from family or friends, or lying about it.
- Betting is causing problems in your daily life, relationships or work.
- You feel restless, irritable or anxious when you are not betting.
- You are spending money meant for food, bills or essential expenses on betting.
- Your sleep or normal daily life is being disrupted because you cannot stop thinking about betting.
If you notice these signs, do not try to handle it alone — reach out to a trusted family member or a professional counsellor. You can also find answers to responsible gaming questions in the jeetway FAQ section.
Where to get help
Acknowledging a problem and asking for help takes courage. The following are places where you can get support.
The jeetway support team is available seven days a week, twenty-four hours a day in both Bengali and English. Get immediate help via live chat to set a deposit limit, activate self-exclusion, or with anything else you need.
Talk to a trusted family member or a close friend. With their support, budgeting and stepping back from betting becomes much easier. Do not carry the problem alone — let the people close to you know.
Mental health counselling is available in Bangladesh through government hospitals and private organisations. If needed, seek support at a local mental health centre or from a qualified counsellor.
jeetway's Commitment
jeetway is not only a betting platform — we are committed to the wellbeing of our users. That is why age verification, limit-setting features and the self-exclusion process are all integral parts of our platform.
We never run promotions or advertisements that target people with gambling problems. In line with our Privacy Policy, any information relating to a user's self-exclusion or limit settings is kept completely confidential.
Our system monitors user behaviour and automatically sends an alert if unusual betting patterns are detected. We believe that a healthy and responsible betting environment is better for everyone in the long run.
Each account at jeetway may only be operated by one adult. Opening or operating an account on behalf of another person or for a minor is strictly prohibited and may result in the account being closed.