jeetway Privacy
Policy

This privacy policy applies to all services, websites, and mobile applications of the jeetway platform. In this policy, "we", "our", or "jeetway" refers to the entity operating this platform. "You" or "user" refers to any person, registered or unregistered, who accesses this platform.

"Personal information" means any information that can directly or indirectly identify a person — such as name, mobile number, email address, national ID details, banking or mobile banking details, and technical device information.

By creating an account on the jeetway platform or continuing to use its services, you are considered to have accepted the terms of this privacy policy. If you do not agree with this policy, you are requested not to use the platform.

jeetway collects your information in various ways and at various stages. The types of information collected are described below by category:

2.1 Registration and Account Information

The following information is collected from you when creating an account:

• Full name and date of birth
• Mobile number and email address
• National ID number or passport number (for identity verification)
• Address and postal code
• Chosen username and password (password is stored in encrypted form)

2.2 Financial Transaction Information

The following financial information is required during deposits and withdrawals:

• bKash, Nagad, or Rocket number
• Bank account number and bank name (for bank transfers)
• Transaction amount, date, and reference number

2.3 Device and Usage Information

The following technical information is automatically collected while using the platform:

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Session duration, pages visited, and click patterns
• Data collected through cookies and similar tracking technologies

2.4 Communication Information

If you contact jeetway support via live chat or email, the content of that conversation, the time, and related information are stored.

jeetway collects and processes user information only for specific and legitimate purposes. The main purposes are described in detail below:

3.1 Identity Verification and Account Management

A Know Your Customer (KYC) process is followed to ensure the security of each account and to prevent the same person from creating multiple accounts. Your personal and identity-related information is used for this purpose.

3.2 Financial Transaction Processing

Financial information is used to complete deposits and withdrawals successfully and to maintain a transaction history. Every transaction is recorded so it can be verified when resolving disputes.

3.3 Service Improvement

By analysing user behaviour, jeetway improves the platform's design, game selection, and overall user experience. This analysis is conducted in aggregated and anonymised form.

3.4 Fraud and Irregularity Prevention

Information is used to detect and prevent any type of fraudulent activity on the platform, including multiple account use or bonus abuse. This is essential to protect the interests of all genuine users.

3.5 Customer Support

Your account and transaction information is used by the support team to provide effective assistance through 24-hour live chat and email.

3.6 Marketing Communications

With your consent, jeetway may send relevant offers, bonuses, and promotional information to your email or mobile. You may request to stop receiving such communications at any time.

jeetway does not sell or transfer your personal information to third parties for any commercial purpose. However, specific information may be shared with specific parties in the following limited circumstances:

4.1 Payment Processors

The necessary financial information is shared with the relevant payment service to complete transactions via bKash, Nagad, Rocket, or bank transfer. These services operate under their own privacy policies.

4.2 Technology and Software Partners

Only the necessary session and technical information is shared with the software providers used to operate the gaming platform (such as the platforms of Evolution, Pragmatic Play, or PG Soft). They operate the gaming infrastructure on behalf of jeetway and are contractually bound to protect the data.

4.3 Legal Obligations

jeetway may be required to disclose information to the relevant authority pursuant to a legal order, judicial direction, or legitimate investigation by a competent authority. In such cases, disclosure will be kept to the minimum necessary.

4.4 Responsible Gaming Support

If a user requests assistance under the responsible gaming programme, limited information may be shared with the relevant support organisation — always subject to the user's consent.

Cookies and similar technologies are used on the jeetway website. Cookies are small data files stored on your device that help improve the functionality of the platform.

5.1 Essential Cookies

Without these cookies, the platform's core functions cannot operate. They are used to maintain login sessions, verify security tokens, and save form data. These cookies cannot be disabled.

5.2 Performance and Analytics Cookies

These cookies are used to analyse which parts of the platform are used most, how fast pages load, and where errors occur — in order to improve service quality.

5.3 Cookie Controls

Non-essential cookies can be blocked or deleted through your browser settings. However, please note that disabling cookies may limit the functionality of some services.

jeetway has put in place advanced technical and procedural measures to protect user data. The main security layers are described below:

6.1 Encryption

All data transmitted through the website and mobile app is secured using SSL (Secure Sockets Layer) encryption. The padlock icon in your browser's address bar confirms this protection.

6.2 Password Protection

Your password is never stored in plain readable form. It is kept in the database in encrypted form using a strong hashing algorithm.

6.3 Access Controls

Only authorised staff may access user information for specific purposes. Every access is logged and regularly audited.

6.4 Security Testing

Regular technical audits are conducted to identify security vulnerabilities on the jeetway platform. Any flaw identified is corrected promptly.

jeetway retains personal information only for as long as necessary to fulfil the specific need. Retention periods vary depending on the type of information:

7.1 Active Account Information

Account information, transaction history, and gaming records are retained while your account is active. This information is needed to resolve any disputes on your account or to calculate VIP cashback.

7.2 After Account Closure

When an account is closed, financial transaction records and identity verification information are retained for a specified period for legal and financial audit purposes. Once that period ends, the information is securely deleted.

7.3 Marketing Information

If you opt out of marketing communications, your contact information is removed from the marketing list immediately.

As a user of the jeetway platform, you have the following rights over your own information:

8.1 Right to Access

You may view and verify the information stored in your account at any time. Most information can be viewed directly by logging in to your account settings.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you may request that it be corrected. Information can be updated after completing identity verification by contacting the support team.

8.3 Request for Deletion

In certain circumstances, particularly after legal retention obligations have been fulfilled, you may request that your information be deleted.

8.4 Objection to Processing

You may object to the use of your information for marketing purposes. Such requests will be acted upon as quickly as possible upon receipt.

To exercise any of your rights, note that answers to common questions can be found in our FAQ section, or you may contact the support team directly.

jeetway strictly follows a 21+ age policy. This platform is not intended for anyone under the age of 21 under any circumstances, and information from minors is not collected.

Age verification is mandatory during the registration process. If a user is confirmed to be under 21, their account is immediately closed and the associated information is deleted.

If a parent or guardian suspects that their child is using this platform, please contact the support team immediately. jeetway will take prompt action.

jeetway reserves the right to amend or update this privacy policy as needed. For significant changes, the following steps will be taken:

• The "Last Updated" date at the top of the policy will be changed.
• For notable changes, registered users will be notified by email or through a platform notification.
• The updated policy will take effect 30 days after publication, giving users time to review it.

If you continue using the platform after an updated policy is published, you will be considered to have accepted the new policy.

This privacy policy is consistent with the core principles and values of jeetway as stated on the About Us page.

If you have any questions about this privacy policy or any requests regarding your personal information, please contact the jeetway support team:

For quick answers to common questions, visit our FAQ section — it already covers many questions on privacy, payments, and accounts.